Welcome to Milma Travel & Tourism. By booking any tour or using our services, you agree to the following terms and conditions.
1. Booking Policy
- All bookings must be made in advance to secure availability
- Booking confirmation is subject to availability
- Accurate personal information must be provided at the time of booking
2. Payment Terms
- Full or partial payment may be required to confirm your booking
- Payment details will be shared at the time of booking
- Prices are subject to change without prior notice
3. Cancellation & Refund Policy
- Cancellations must be made at least 24 hours before the tour
- Late cancellations or no-shows may result in no refund
- Refunds (if applicable) will be processed within a reasonable time
4. Tour Timings & Changes
- Tour timings may vary due to traffic, weather, or operational conditions
- Management reserves the right to modify or cancel tours if necessary
- In case of cancellation by us, an alternative or refund may be offered
5. Pickup & Drop-off
- Pickup and drop-off services are available from selected locations
- Guests must be ready on time to avoid delays
- Missed pickup due to late arrival may result in booking cancellation
6. Health & Safety
- Certain activities (e.g., dune bashing, water sports) may not be suitable for:
- Pregnant women
- Guests with medical conditions
- Guests must follow all safety instructions provided by staff
7. Responsibility & Liability
- Milma Travel & Tourism is not responsible for:
- Personal injury, loss, or damage during tours
- Delays caused by external factors (traffic, weather, etc.)
- Guests are responsible for their personal belongings
8. Conduct of Guests
- Guests are expected to behave respectfully during tours
- Any misconduct may result in removal from the tour without refund
9. Third-Party Services
- Some services may be provided by third-party operators
- We are not liable for issues arising from third-party services
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page.
11. Contact Us
For any questions regarding these terms, please contact:
📞 Phone: +971 50 240 1831
📧 Email: info@milma.ae
📍 Location: Dubai, United Arab Emirates
